Healthcare should be personal, not electronic
We think so too! Paperwork and the entire insurance process is a necessary part of every patient visit. The kiosks allows us to quickly and easily get the paperwork out of the way so that we can focus on you. It is our goal to provide personalized patient care. Our focus is always on you - our patient and making the healthcare experience easier and better for you. We believe the kiosk helps us to achieve this goal.
It's as easy as...
We have implemented a simple and easy way to streamline the check-in process for you. We have now introduced Mobile Pre-Check. This new mobile check-in works in conjunction with our kiosks and allows you to take care of a lot of the “paperwork” prior to arriving for your appointment simply by using your home computer, tablet or mobile device. It’s simple. Here’s how it works:
STEP
We know your time is very valuable!
Take advantage of our Mobile Pre-Check 3 days before your visit, you will receive an email and a text message.
Receive your appointment reminder.
STEP
STEP
Arrive to the clinic for your appointment and have a greeter help you check in to the kiosk to complete your process.
See How It Works!
Shorter wait times -no long lines
Easy-to-use system guided by staff
Information security and accuracy
F.A.Q.
What if I don’t want to use the kiosk?
You are more than welcome to check in at the desk. One of the great things about the kiosk is that it allows for shorter waiting room times. We think this is a great benefit to you. If you need help with checking in, we are available to help you.
I like to see and talk to a real person.
We love our patients and want to see and interact with you as well. The new check-in process allows us to focus on you where before we had to focus on getting all your patient information and/or insurance data collected. The Clearwave system will allow us the time and opportunity to provide better service to you.
I am concerned the staff will lose their jobs.
When we first heard about this, we thought that might be the case too. Our jobs are secure. In fact, our jobs have just changed a little bit so that we can truly focus on what is important – you. Because of this system, we are going to be less stressed. We are going to enjoy our work more because the office will run smoother than before. We are excited about these changes, and while change is sometimes difficult, you will find it very beneficial after you check in a few times.
Is my privacy protected?
When we first heard about this, we thought that might be the case too. Our jobs are secure. In fact, our jobs have just changed a little bit so that we can truly focus on what is important – you. Because of this system, we are going to be less stressed. We are going to enjoy our work more because the office will run smoother than before. We are excited about these changes, and while change is sometimes difficult, you will find it very beneficial after you check in a few times.
Why are the kiosks being implemented?
We believe the kiosks will help us with the following:
- Provide a better patient experience
- Will increase the amount of quality interaction with our patients (and not be focused on all of the paperwork)
- The kiosks will reduce paperwork for everyone - patients and staff Electronic check-in will shorten your waiting room time
